Shipping policy

Exclusive Creation Process

At Moncay, every piece is made to order—minimising waste and supporting a more sustainable future.
Your garment is carefully crafted just for you within 24–72 hours (most in under 48), ensuring the highest attention to detail from start to finish.

Estimated delivery times

  • USA, Canada & Australia: 4–12 business days

  • Europe: 4–10 business days

  • Rest of the world: 10–30 business days

We’re continually refining our process to deliver faster, without ever compromising quality. Exceptional pieces take time—yours will be worth the wait.

As soon as you place your order, you will receive a confirmation email, and our team will get to work so that you receive your order as quickly as possible. Please note that all transit times are approximate and may vary. They should not be interpreted as exact delivery dates.

Shipping rates by country

Germany

  • International standard delivery (6–10 business days) → 4.90 EUR
  • Priority run (4–7 business days) → 8.90 EUR
  • Free shipping on orders over 90.00 EUR

United States (North America)

  • International standard delivery (6–10 business days) → 5.00 USD
  • Priority run (4–7 business days) → 12.00 USD
  • Free shipping on orders over 100.00 USD

Australia

  • International standard delivery (6–10 business days) → 9.00 AUD
  • Free shipping on orders over 150.00 AUD

Canada

  • International standard delivery (6–10 business days) → 15.00 CAD
  • Free shipping on orders over 150.00 CAD

Spain

  • International standard delivery (6–10 business days) → 4.90 EUR
  • Free shipping on orders over 90.00 EUR

France

  • International standard delivery(6–10 business days) → 4.90 EUR
  • Priority run (4–7 business days) → 8.90 EUR
  • Free shipping on orders over 90.00 EUR

Italy

  • International standard delivery (6–10 business days) → 4.90 EUR
  • Priority run (4–7 business days) → 8.90 EUR
  • Free shipping on orders over 90.00 EUR

Portugal

  • International standard delivery (6–10 business days) → 6.90 EUR
  • Free shipping on orders over 90.00 EUR

United Kingdom

  • International standard delivery (6–10 business days) → 2.00 GBP
  • Priority run (4–7 business days) → 6.00 GBP
  • Free shipping on orders over 80.00 GBP

Rest of the World (Austria, Belgium, Bulgaria and 93 more countries)

  • Standard shipping (6–10 business days) → 15.00 EUR
  • Free shipping on orders over 200.00 EUR

Lost or damaged packages

If your order is lost or arrives damaged, please contact us immediately at info@moncaybrand.com. We will work closely with the carrier to resolve the issue and ensure you receive your order promptly.